Privacy Policy
This Privacy Policy describes how and when Juju Books / “we” / “us” collect, use, and share information when you purchase an item from us, contact us, or otherwise use my services through this website, facebook or instagram.
Our Site is hosted by Squarespace. Personal Information (as defined below) hosted by or through Squarespace is subject to their privacy policy which may or may not contain terms as protective as this Privacy Policy. By using our Site, you are agreeing to be bound by Squarespace’s privacy policy, which can be found at https://www.squarespace.com/privacy.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Facebook, Instagram or any third party services you access through them.
To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom binding of a journal, for example), if you contact me directly.
Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve my services.
Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
· Service providers. We engage certain trusted third parties to perform functions and provide services to our business, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If we sell or merge the business, we may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Cookies
Squarespace and our other service providers may use cookies (both session cookies and persistent cookies) to analyze trends, administer our Site, track your movements around our Site, better understand how you interact with our Site, determine interest in particular content and monitor aggregate usage by visitors and online traffic routing. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis. You may be able to instruct your browser, by changing its option, to stop accepting cookies or to prompt you before accepting a cookie from the online services you visit. You may also remove persistent cookies by following your web browser’s help file directions. If you do not accept cookies, however, you may not be able to use all portions of our Site or all functionality of our Site.
Squarespace and our other service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with our Site and HTML-formatted e-mail messages to, among other things, track the actions of users, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. This information is collected anonymously, in a manner that does not personally identify you.
Data Retention
We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 5 years.
How we store your data
Your data is stored in a secured Gmail account and Google Drive account. Both of these are password protected, and the computed they are accessed by are password protected and is not shared. Google Drive files or Gmail may be accessed by our mobile phone. In this case these accounts still require password verification, and the phone is password protected. If you contact me via Facebook or Instagram these accounts are password protected and accessed either via secured computer or phone. Invoice information is stored in a secured Quickbooks account, accessed by password via secured computer or phone. All passwords are changed regularly and are not recorded anywhere.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
· Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
· Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Us
For purposes of EU data protection law, I, Gillian Stewart, Owner of Juju Books, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hi@jujubooks.co.uk. Alternately, you may mail me at:
Gillian Stewart, Studio 27, Rogart Street Campus, Glasgow, G40 2AA
If we change the contents of this policy, those changes will become effective the moment we publish them on our website
Terms and Conditions
JUJU BOOKS
TERMS AND CONDITIONS OF CONTRACT
1. GENERAL
1.1 These conditions, together with any special conditions set out by Gillian Stewart Trading as Juju Books (hereinafter called Juju Books) in the quotation or other contract documents shall be deemed to comprise the sole conditions under which Juju Books offers its services to the Customer.
1.2 Where any conflict arises between these conditions and any special conditions advised by Juju Books the special conditions shall prevail to the extent that they are inconsistent with these conditions.
2. VALIDITY
2.1 Juju Books’ tender is made on the assumption that the work is reasonably capable of being carried out. If on inspection, this is found not to be the case, Juju Books shall advise the Customer as soon as reasonably practicable and thereupon shall be freed from carrying out its obligations thereunder. No liability shall attach to Juju Books for any loss occasioned by the work not being carried out.
2.2 The scope of the work shall not be changed without the prior written agreement of both parties.
2.3 Except for agreed associate work no rights or obligations arising between the parties as a result of this contract shall be assigned to any third party without the prior written agreement of both parties.
3. PRICE
3.1 Prices are exclusive of VAT and other taxes and levies chargeable in respect of the provision of services. Any such taxes and levies shall be charged at the rate effective at the date of invoice.
3.2 Where the parties agree to vary the scope of work and/or delivery dates such agreement shall be recorded in writing, signed by the parties and Juju Books shall adjust the contract price to take account of such changes.
3.3 While Juju Books shall endeavour to maintain prices it reserves the right to increase prices proportionately to increases in the cost of labour and/or materials arising between quotation and completion.
3.4 In the event of the suspension of the work by reason or any act or omission of the Customer, including but not limited to failure to provide information or instructions necessary to allow Juju Books to fulfil its obligations hereunder in a timely manner, any prices quoted may be increased by Juju Books to cover extra expenses incurred by Juju Books on this or any other contract by reason of such suspension.
3.5 In the event that any such suspension exceeds 14 days, Juju Books reserves the right to terminate the contract and thereupon shall be freed from any further obligations hereunder. No liability shall attach to Juju Books for any loss occasioned by such termination.
4. PAYMENT
4.1 The Customer shall make full payment to Juju Books of the contract price (or the appropriate part thereof where payment is by instalments) within 7 days of date of invoice.
4.2 Notwithstanding the provisions of clause 4.1 above, Juju Books reserves the right for payment of 50% of the contract value to be completed by the Customer prior to commencement of the work.
4.3 In the event of suspension of work as described in clause 3.4 above for a period of 10 days or more Juju Books shall be entitled to invoice the Customer for work done prior to suspension of work. Such invoicing shall not affect the remaining performance of the contract or liability of the parties, except as may be agreed in writing by them.
4.4 If any sum payable under this agreement is not paid by the Customer on the due date for such payment then without prejudice to Juju Books’ other rights and remedies Juju Books reserves the right to charge interest on such sum on a daily basis at the rate of 3% per cent above the base rate of Clydesdale Bank Plc. Such interest together with all Juju Books’ reasonable costs and expenses of recovering the late payment and interest shall be paid by the Customer on demand.
4.5 Any travel, accommodation, booking fees and subsistence costs incurred that require Juju Books to operate out with usual working conditions will be charged as incurred by Juju Books and will be additional to the agreed contract price.
5. COMPLETION
5.1 All time scales quoted are the best available estimates, based on the information available at the date of the quotation and are subject to revision during the course of the work if the details of the job undertaken change.
5.2 A Time Is Of The Essence clause in a contract will override 5.1.
6. LIABILITY FOR DELAY
6.1 For the purposes of this contract, time shall not begin to run until all necessary information has been supplied to Juju Books or until Juju Books has obtained access to them and/or to all information necessary to enable Juju Books to carry out the work or until a written order to proceed, on the terms stated in the quotation, has been received by Juju Books, whichever is the latest. Notwithstanding the provisions of this clause, Juju Books reserves the right to reschedule any agreed timescales in the event that a delay is due to any act or omission of the Customer.
6.2 Juju Books shall have no liability for delay or non-performance caused by Force Majeure. ‘Force Majeure’ means industrial dispute or any circumstances beyond Juju Books’ reasonable control including but not limited to any act or omission of the Customer (such as the Customer’s failure to submit necessary information within a reasonable time of being requested to do so).
6.3 Juju Books reserves the right to make a cancellation charge of 50% of the contract value if the Customer cancels an agreed job at less than 14 days notice.
7. LIABILITY FOR DAMAGE
7.1 Juju Books accepts no liability to the Customer for any consequential or indirect losses, or loss of revenue, profits or anticipated profits arising out of or in consequence of this contract.
7.2 Items held at the operating premises of Juju Books (prints, book blocks etc) in the undertaking of a job are replaceable only of the value of materials.
8. QUALITY
8.1 Due to the handmade nature of the work undertaken, there may at times be small imperfections present. Juju Books endeavours at all times to create work that is of the highest standard, but at some points this is unavoidable.
8.2 Where prints are supplied with crop or trim marks, Juju Books will endeavour to use these as closely as possible. However, due to misregistrations in the printing process, these marks will not always register correctly. In such a circumstance, Juju Books will use their judgement and experience to trim prints to a size that is best for the whole book. Juju Books accepts no responsibility for misaligned crop marks, or the misalignment of pages as a result from misaligned crop marks.
8.3 As an extension to 8.3, where a book is sewn in sections, the resulting ‘creep’ of the central pages projecting further over the foredge, Juju Books accepts no responsibility for trimming books up to 5mm more than the crop marks. This is necessary so that no crop marks are left on the outside pages of a section. To minimise this effect, the Customer should adjust the crop marks of each page in a section in order to register on top of each other once bound, after a test has been made.
8.4 Juju Books is not responsible for checking the quality and suitability of any prints or book design. Advice may be given but final responsibility for book design and print quality resides with the printer and designer. Prints should be checked by the client before handing over for binding as Juju Books is unable to check every page for print quality.
9. COPYRIGHT
9.1 The rights either under Letters Patent, Registered Design, Copyright or otherwise to inventions, designs, drawings or information produced or acquired in the performance of this contract shall vest in and shall remain the property of Juju Books
10. CONFIDENTIALITY
10.1 Juju Books agrees to keep confidential all matters relating to this contract. This covers every aspect of the relationship between the parties including but not limited to identifiable information, methods used, results of the work, the nature and contents of any work undertaken and the existence of the contract unless the Customer agrees otherwise.
10.2 The Customer shall not by virtue of this contract gain any rights in information wholly or partially owned by Juju Books or any third party and used in the execution of this work. All such information shall be treated as confidential by the Customer and shall not be divulged to any other party without the prior written consent of Juju Books.
10.3 The above shall not apply to information required by a Court of Law or which:
a) is known to the receiving party at the start of contract negotiations
b) is in or comes into the public domain
c) is legitimately obtained from a third party.
11. TERMINATION
If the Customer shall :
a. break any provision of this or any other contract with Juju Books or;
b. suffer distress or commit an act of bankruptcy, make arrangements with creditors or go into liquidation or have a receiver appointed, then Juju Books may, without prejudice to any other claim or remedy, suspend or terminate performance of this or any other contract by written notice and shall be entitled, without prejudice to any other claim or remedy, to payment for the work already completed or work in progress, at a reasonable rate based on the contract price or the value of the work done.
12. ARBITRATION
All differences between Juju Books and the Customer arising from the contract shall (except where, by its terms, Juju Books’ decision is to be final and binding) be referred to an arbitrator to be appointed, in default of agreement between the parties and acting in accordance with the Provisions of the Arbitration Act 1950 as amended or re-enacted.
13. LAW
The contract shall be governed by Scots law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.
March 2019